Office Policies and Procedures for Patients

Refill Policy

Below are the office policies regarding refills. If you have any questions please contact our office.

• Please contact the office directly, not the pharmacy.

• Schedule a follow-up visit if your last visit was more than three months ago.

• Controlled substances require a visit prior to refilling.

• Verify pharmacy you want refill to go to. Once sent, you will need to transfer them yourself if you want to change pharmacies.

• Refills may take up to 72 hours to complete. Please do not check back before then.

Cancelation Policy

• If you need to cancel or reschedule, please do so before 24 hours of your appointment. Late cancellations will incur a $25 fee.

Laboratory or Imaging Follow Up

• You may call the office if you have not heard back after two weeks of completing your test.

• Normal lab results obtained from LabCorp will be provided to you over the phone.

• Abnormal lab results will require a visit (Televisit or office) to discuss with the doctor.

• Results from imaging center or Quest may not be available at the time of your call, we may need to have them faxed over to us .

• Lab and Imaging results will be available for review on your patient portal once made available to us by the performing party.

Thank you for your understanding.

Total Wellness Healthcare Clinic

✆ Phone (appointments): 301-494-1006

Address: 9500 Marlboro Pike, Suite 12, Upper Marlboro, MD 20772

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